SynthAI Terms of Service

Last Updated: March 4, 2026

1. DEFINITIONS

1.1 "SynthAI" or "we" or "us" means SynthAI Inc., operating as SynthAI.

1.2 "Service" or "SynthAI Service" means the AI-powered business automation platform accessible at https://www.getsynthai.com/, including all features, AI assistants, tools, APIs, mobile applications, and related services.

1.3 "Subscriber" or "you" means the individual or entity that has registered for and uses the SynthAI Service.

1.4 "AI Assistants" means the 10 specialized AI agents provided through the Service:

1.5 "Subscriber Data" means any content, information, data, text, images, videos, or other materials submitted, uploaded, or transmitted by Subscriber through the Service, including inputs to AI Assistants and outputs generated therefrom.

1.6 "Monthly Allowance" means the usage allocation for generating AI-powered campaigns, images, videos, and other media content through the Service.

1.7 "Connected Accounts" means third-party services, platforms, or accounts (e.g., Google Workspace, social media accounts, CRM systems) that Subscriber connects to the SynthAI Service.

1.8 "Personal Data" has the meaning given under applicable data protection laws, including GDPR, CCPA, and similar regulations.

1.9 "Prohibited Use" means any use of the Service that:

• Violates applicable laws or regulations
• Infringes third-party rights
• Generates spam, malware, or harmful content
• Attempts to reverse-engineer or compromise the Service
• Resells, redistributes, or commercializes Service outputs without authorization
• Trains competing AI models or services

2. ACCEPTANCE AND MODIFICATIONS

2.1 Agreement to Terms

By accessing or using the SynthAI Service, you represent and warrant that:

• You are at least 18 years old
• You have the legal capacity to enter into binding contracts
• If representing a business, you have authority to bind that entity
• You will comply with all applicable laws and these Terms

2.2 Modifications

We may modify these Terms at any time. We will notify you of material changes via:

• Email to your registered address
• In-app notification
• Notice on https://www.getsynthai.com/terms

Continued use of the Service after changes constitutes acceptance. If you disagree with changes, you must stop using the Service and cancel your subscription.

3. SERVICE DESCRIPTION

3.1 AI Assistants

SynthAI provides access to 10 specialized AI Assistants that automate business functions:

3.2 Service Features

The Service includes:

• Conversational AI interaction with all assistants
• Content generation (text, images, videos)
• Workflow automation
• Integration with Connected Accounts
• Analytics and reporting
• API access (Professional and higher tiers)
• Mobile application access

3.3 Service Limitations

You acknowledge:

• AI-generated content may contain errors or inaccuracies
• Output quality depends on input quality and clarity
• Some features require Connected Accounts
• Service availability depends on third-party API providers
• Response times vary based on complexity and plan tier

4. ACCOUNT REGISTRATION AND SECURITY

4.1 Account Creation

To use the Service, you must:

• Provide accurate registration information
• Create a unique username and password
• Verify your email address
• Complete business profile onboarding (for paid plans)

4.2 Account Security

You are responsible for:

• Maintaining confidentiality of login credentials
• All activities under your account
• Notifying us immediately of unauthorized access
• Using strong, unique passwords

4.3 Shared Account Access

Plans are licensed per account, not per individual user. If you share your login credentials with teammates:

• You remain solely responsible for all activity under your account, regardless of who performs it
• You are responsible for revoking access (e.g., by changing your password) when a team member should no longer have it
• We are not responsible for actions taken by anyone you've given credentials to

5. SUBSCRIPTION PLANS AND PRICING

5.1 Available Plans

Prices in USD. Text messages to AI assistants are unlimited on every plan.

5.2 Automatic Renewal

Subscriptions automatically renew at the end of each billing period (monthly or annual) at the then-current price unless cancelled. You authorize us to charge your payment method.

5.3 Payment

You agree to:

• Pay all fees when due
• Provide accurate billing information
• Update payment methods promptly
• Pay all applicable taxes

We use Stripe for payment processing. See Stripe's terms at https://stripe.com/legal.

5.4 Price Changes

We may change prices with 30 days notice. Changes apply to renewals, not current billing periods.

5.5 NO REFUNDS

ALL FEES ARE NON-REFUNDABLE. This includes:

• Unused subscription time
• Unused monthly usage allowance
• Cancelled subscriptions
• Dissatisfaction with Service
• Early termination

Exception: 30-day money-back guarantee for first-time annual subscribers only.

6. USAGE LIMITS

6.1 Monthly Allowances

Each plan includes a monthly allowance of campaigns, video generation, and images, which varies by plan tier. Text messages to AI assistants are unlimited on every plan. Allowances reset on the first day of each billing cycle and do not roll over.

6.2 Additional Usage

Additional video generation beyond your plan's monthly allowance may be available for purchase within the product. Purchased usage is account-specific, non-transferable, and does not expire.

6.3 Usage Overages

If you exceed plan limits:

• Further generation of that resource is paused until the next billing cycle or an upgrade
• You'll receive notification at 80% usage
• You may upgrade your plan, or purchase additional usage where available, to continue immediately

6.4 Fair Use Policy

Unlimited messaging plans are subject to fair use:

• Intended for legitimate business use
• Not for resale or mass commercialization
• We reserve the right to throttle excessive usage

7. PERMITTED AND PROHIBITED USES

7.1 Permitted Uses

You may use the Service for:

• Managing your own business operations
• Creating content for your own marketing
• Automating your internal workflows
• Generating content for your clients (if you're an agency)

7.2 Prohibited Uses

You may NOT:

Content Violations:

• Generate illegal, harmful, or abusive content
• Create spam, phishing, or fraudulent materials
• Produce content that infringes third-party rights
• Generate sexually explicit or adult content
• Create content promoting violence or hate

Technical Violations:

• Reverse engineer or decompile the Service
• Circumvent usage limits or access controls
• Use automated scraping or data harvesting
• Overload or attack our systems
• Share or resell account access

Commercial Violations:

• Resell Service access to third parties
• Use outputs to train competing AI models
• Create derivative products or services
• Build databases from Service outputs for resale
• Offer Service features as your own product

7.3 Enforcement

Violation of these terms may result in:

• Immediate account suspension
• Permanent account termination
• Forfeiture of all fees paid
• Legal action for damages

8. ARTIFICIAL INTELLIGENCE AND OUTPUTS

8.1 AI-Generated Content

The Service uses third-party AI models (including OpenAI, Anthropic, Google) to generate outputs. You acknowledge:

No Accuracy Guarantee:

• AI outputs may be incorrect, incomplete, or inappropriate
• You must review all outputs before use
• We are not liable for errors or omissions

Third-Party AI Services:

• We do not control third-party AI models
• Third parties may use inputs for model training
• We are not responsible for third-party data handling

Copyright and Ownership:

• AI outputs may not be copyrightable in all jurisdictions
• Outputs may inadvertently resemble existing works
• You are solely responsible for ensuring outputs don't infringe rights

8.2 Your Responsibility

You agree:

• To verify accuracy of all AI outputs
• To ensure outputs comply with applicable laws
• To obtain necessary rights and permissions
• To not rely solely on AI outputs for critical decisions

8.3 Use of Outputs

You may use outputs for your own business purposes but NOT:

• To create datasets for third-party sale
• To train competing AI models
• To violate third-party rights
• For unlawful purposes

9. CONNECTED ACCOUNTS AND INTEGRATIONS

9.1 Connecting Third-Party Services

You may connect:

• Email accounts (Gmail, Outlook, custom IMAP)
• Social media platforms (LinkedIn, Twitter/X, Facebook, Instagram)
• CRM systems (via Zapier integration)
• Cloud storage (Google Drive, Dropbox)

9.2 Your Representations

You warrant that:

• You own or control all Connected Accounts
• You have authority to grant us access
• Connected Accounts are in good standing
• You comply with Connected Account terms of service

9.3 Our Access Rights

By connecting accounts, you grant us permission to:

• Access account data to provide the Service
• Post content on your behalf per your instructions
• Read messages and interactions for AI training
• Store Connected Account credentials securely

9.4 Third-Party Terms

Connected Accounts are subject to third-party terms. We are not responsible for:

• Account suspensions or terminations
• Changes to third-party APIs or services
• Data loss from third-party providers
• Third-party pricing or policy changes

9.5 Security

We will:

• Store credentials using industry-standard encryption
• Implement OAuth where available
• Never share your credentials with others
• Immediately revoke access if you disconnect accounts

10. DATA OWNERSHIP AND PRIVACY

10.1 Your Data

You retain ownership of:

• All Subscriber Data you submit
• Inputs provided to AI Assistants
• Business information and profiles

10.2 Our Rights

You grant us a license to:

• Use Subscriber Data to provide the Service
• Create aggregated, anonymized analytics
• Train and improve AI models (unless opted out)
• Store data for Service continuity

10.3 AI Training

By default:

• Your conversations may improve AI models
• Data is anonymized before use in training
• You can opt out in Settings → Privacy → AI Training

10.4 Data Privacy

We commit to:

• GDPR and CCPA compliance
• SOC 2 Type II certification
• 256-bit SSL encryption
• No selling of Personal Data

See our Privacy Policy at https://www.getsynthai.com/privacy for details.

10.5 Data Retention

We retain data:

• Active accounts: For Service duration + 90 days
• Cancelled accounts: 30 days then deleted
• Legal requirements: As required by law

10.6 Data Portability

You can:

• Export Subscriber Data anytime via Settings → Export
• Request data deletion (subject to legal holds)
• Transfer data to other services

11. INTELLECTUAL PROPERTY

11.1 Our Rights

SynthAI and all related technology, including:

• AI Assistant personalities and capabilities
• Platform code and architecture
• Branding, logos, and trademarks
• Algorithms and training data

Are owned by us and protected by intellectual property laws.

11.2 Limited License

We grant you a non-exclusive, non-transferable, revocable license to:

• Access and use the Service per these Terms
• Generate outputs for your business use
• Display SynthAI branding as required by integrations

11.3 Restrictions

You may not:

• Copy, modify, or create derivatives of the Service
• Remove or alter proprietary notices
• Use our branding without permission
• Reverse engineer our technology

11.4 Feedback

If you provide suggestions or feedback:

• We may use it without compensation
• You grant us all necessary rights
• We have no obligation to implement it

12. WARRANTIES AND DISCLAIMERS

12.1 Limited Warranty

We warrant that:

• Service will perform substantially as described
• We will use commercially reasonable security measures
• We have rights to provide the Service

12.2 DISCLAIMER

12.3 Third-Party Services

We are not responsible for:

• Third-party AI model performance
• Connected Account availability
• Integration partner actions
• External website content

13. LIMITATION OF LIABILITY

13.1 Types of Damages

13.2 Amount Cap

OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES YOU PAID IN THE 12 MONTHS BEFORE THE CLAIM.

13.3 Exceptions

These limitations don't apply to:

• Our willful misconduct or gross negligence
• Death or personal injury from our negligence
• Fraud or fraudulent misrepresentation
• Indemnification obligations
• Violations of applicable law that can't be limited

13.4 Essential Terms

These limitations are essential to our agreement. The fees reflect this allocation of risk.

14. INDEMNIFICATION

14.1 By You

You will defend, indemnify, and hold us harmless from claims arising from:

• Your violation of these Terms
• Your use of outputs (including infringement claims)
• Your violation of third-party rights
• Your Connected Account violations
• Your illegal or harmful content

14.2 By Us

We will defend you against claims that the Service infringes third-party intellectual property rights, provided:

• You notify us promptly
• We have sole control of defense
• You cooperate with us

Our liability is capped at the fees you paid in the prior 12 months.

14.3 Remedies

If infringement is found, we may:

• Obtain rights for you to continue using the Service
• Modify the Service to be non-infringing
• Replace the infringing component
• Terminate your account with prorated refund

15. ARBITRATION AGREEMENT

15.1 Agreement to Arbitrate

You and SynthAI agree that:

• All disputes will be resolved by binding arbitration
• Not in court (except small claims court)
• No jury trials
• No class actions

15.2 Informal Resolution

Before arbitration, we'll try to resolve disputes informally:

1. Send notice to support@getsynthai.com
2. Participate in good-faith video/phone conference within 45 days
3. If unresolved, either party may proceed to arbitration

15.3 Arbitration Rules

Arbitration will be:

• Administered by American Arbitration Association (AAA)
• Under AAA Consumer Arbitration Rules
• In your county of residence (or virtual)
• Decided by neutral arbitrator

15.4 Costs

Each party pays:

• Own attorneys' fees (unless arbitrator finds claim frivolous)
• AAA filing fees per AAA rules
• Arbitrator fees split equally

15.5 Class Action Waiver

15.6 Opt-Out

You may opt out within 30 days of accepting these Terms by emailing:

• To: legal@getsynthai.com
• Subject: "Arbitration Opt-Out"
• Include: Name, email, account ID, statement "I opt out"

15.7 Exceptions

Either party may seek court relief for:

• Intellectual property infringement
• Misuse of Confidential Information
• Injunctive relief for breach

16. TERMINATION

16.1 By You

You may cancel anytime via:

• Settings → Subscription → Cancel
• Email to billing@getsynthai.com

Access continues until end of paid period. No refunds.

16.2 By Us

We may suspend or terminate immediately if:

• You violate these Terms
• You engage in abusive behavior
• Your account shows fraudulent activity
• Required by law
• Service is discontinued

16.3 Effect of Termination

• Access to Service ends immediately
• You lose access to Subscriber Data after 30 days
• Outstanding fees become immediately due
• Sections 7.2, 10, 11, 12, 13, 14, 15 survive

16.4 Data Export

Before termination:

• Export your data via Settings → Export
• We're not obligated to provide data post-termination
• Data is permanently deleted 30 days after cancellation

17. GENERAL PROVISIONS

17.1 Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles.

17.2 Jurisdiction

For disputes not subject to arbitration, you agree to jurisdiction in Delaware state and federal courts.

17.3 Entire Agreement

These Terms, plus our:

• Privacy Policy
• Data Processing Addendum
• Acceptable Use Policy

Constitute the entire agreement and supersede all prior agreements.

17.4 Severability

If any provision is unenforceable:

• It will be modified to be enforceable
• Other provisions remain in full effect

17.5 No Waiver

Our failure to enforce any right doesn't waive that right.

17.6 Assignment

You may not assign these Terms. We may assign to:

• Corporate affiliates
• Successor entities (merger, acquisition)
• Any assignee with your consent

17.7 Force Majeure

We're not liable for delays caused by:

• Natural disasters
• Pandemics
• War or terrorism
• Government actions
• Internet/cloud provider outages
• Other events beyond our reasonable control

17.8 Export Control

You agree:

• Not to export Service to embargoed countries
• To comply with U.S. export laws
• Not to use Service for prohibited purposes

17.9 U.S. Government Users

If you're a U.S. government entity:

• Service is "Commercial Computer Software"
• Subject to FAR 12.212 and DFARS 227.7202
• With only those rights granted to commercial users

17.10 Notices

Legal notices to us:

• Email: legal@getsynthai.com

We'll send notices to your registered email.

17.11 Language

These Terms are in English. Translations are for convenience only.

18. CONTACT INFORMATION

For support:

• Email: support@getsynthai.com
• Website: https://www.getsynthai.com/support
• In-app chat: Available 24/7

For legal matters:

• Email: legal@getsynthai.com

For billing:

• Email: billing@getsynthai.com

CHANGE LOG

Need help understanding these Terms? Contact us at legal@getsynthai.com.